SENAR Studio: Troubleshooting

Updated 5 months ago by Corine Barbazanges

Here are the solutions to the most frequently encountered problems within the Studio.

I get an "email already exists" warning even though I don't see this email in my user list

When adding a user, you may get this message if the user has signed up in the SENAR app but has not yet been linked to your Client account.

To fix this issue, send this user the QR code from any of your collections and ask them to scan it in the SENAR app.

When users are already logged into the SENAR app, they can find the scan window by tapping the "+" button at the bottom of the Library screen.

access to scan window

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