SENAR Studio: Troubleshooting

Updated by Corine Barbazanges

Here are the solutions to the most frequently encountered problems within the Studio.

I get an "Email already exists" warning even though I don't see this email in my user list

When adding a user, you may get this message if the user has signed up in the SENAR app but has not yet been linked to your Client account.

To fix this issue, send this user the QR code from any of your collections and ask them to scan it in the SENAR app.

When users are already logged into the SENAR app, they can find the scan window by tapping the QR Code button at the bottom of the Library screen.

access to scan window

A user gets a "Invalid Token" message when trying to set their password

The email sent by Senar Studio to set a password has a limited lifetime of 48 hours. If the user takes too long to click on the link, they get an "Invalid Token" message when creating their password. To solve this issue:

  • In Senar Studio, head to the Instructors tab and open the user's record.
  • Click on the 3 small dots in the upper right corner of the screen.
  • Click on "Reset password": the user will receive an email with an updated link.

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