SENAR Studio: Troubleshooting

Here are the solutions to the most common issues encountered in the Studio.

I get an "Email already exists" warning even though I don't see this email in my user list

This message may appear if the user has already created a SENAR account independently but hasn't yet been linked to your Client account.

To fix this issue, send the user the QR code from any of your collections and ask them to scan it in the SENAR app.

If users are already logged in, they can open the scanner by tapping the QR Code button at the bottom of the Library screen.

A user gets a "Invalid Token" message when trying to set their password

The password setup email sent by SENAR Studio is only valid for 48 hours. If the user waits too long before clicking the link, they’ll see an "Invalid Token" message when attempting to create their password.

To fix this:

• In SENAR Studio, go to the Instructors tab and open the user's record.

• Click the three-dot menu in the upper right corner of the screen.

• Click "Reset password"— the user will receive a new email with an updated link.

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