# Reset QR Codes

On rare occasions, you may need to reset a user's QR codes.\
For example, if you notice that a QR code is generating an unusually high number of tokens, it could indicate that it was shared with unintended users.

Here is how to proceed:

1. Go to the "**Users"** page.
2. Search for the relevant user and click the three-dot menu at the end of their row.
3. From the drop-down menu, select "**Reset codes",** then confirm in the popup window.

<figure><img src="/files/oi2tPnafrH870cHb9hzP" alt="reset codes" width="185"><figcaption></figcaption></figure>

{% hint style="danger" %}
Please proceed with caution: Once the codes are reset, any previously downloaded or received QR codes will no longer be valid—regardless of the collection. Make sure to inform the user before proceeding.
{% endhint %}

After resetting, you can click "**Send codes"** (from the same drop-down menu) to email the user their new QR codes.


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