Data missing from reports

Updated by Corine Barbazanges

If you expect specific data to appear in the reports and it doesn't, there are a few things you should check.

  • Carefully check the values of each filter. For example, if the filter 2nd Try is active, the dashboard will remain empty if the students have made only one try. Also pay close attention to the dates in the last filter.
  • If the dashboard looks empty at first glance, scroll and check the Dropout report at the very bottom of the page.
  • Make sure the student's device has been able to connect to the internet since the end of their session so the data could be sent to the SENAR server.

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